Refund policy

Thank you for shopping with Link’n Lights, LLC (“Link’n Lights,” “we,” “our,” or “us”). We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Policy outlines the terms under which returns, refunds, and warranty claims may be accepted for purchases made through www.linknlights.com (“Site”). 

By placing an order with us, you agree to the terms of this Policy. 

1. 30-Day Return Policy 

You may return most new, unused, and uninstalled items within 30 days of delivery for a refund, subject to the following conditions: 

  • The product must be unused, uninstalled, and in original packaging with all accessories and documentation included. 

  • A valid proof of purchase (order number or receipt) is required. 

  • Returns must be authorized in advance. Unauthorized returns may not be accepted. 

Non-Returnable Items: 

  • Items marked as Final Sale or Non-Returnable 

  • Gift cards and promotional items 

  • Custom or special-order products 

2. How to Request a Return 

To start a return: 

  1. Contact our team at help@linknlights.com with your order number, photos (if applicable), and reason for return. 

  1. Once approved, you will receive a Return Authorization (RA) and shipping instructions. 

  1. Pack your item securely and ship to the address provided in your RA email. 

Note: Returns sent without prior authorization or missing original components may be delayed or refused. 

3. Shipping Costs 

  • Customers are responsible for return shipping unless the return is due to our error (e.g., incorrect or defective product). 

  • Original shipping costs are non-refundable. 

  • We recommend using a trackable shipping service and retaining proof of shipment. 

4. Refunds 

After we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–10 business days. 

Partial refunds may be issued if: 

  • Returned items show signs of use or damage, or 

  • Components, accessories, or packaging are missing. 

If the item was purchased as part of a promotional bundle or gift, all related items must be returned for a full refund. If a promotional item is not returned, its retail value may be deducted from the refund. 

5. Exchanges 

We replace items only if they arrive defective or damaged. To request an exchange, contact us at help@linknlights.com within 7 days of receiving your order. Photos or videos may be required to confirm the issue. 

6. Limited Warranty 

All Link’n Lights products include a 12-month limited warranty from the date of delivery. This warranty covers defects in materials or workmanship under normal, intended use. 

If your product fails within the warranty period, we will repair, replace, or refund the item at our discretion. 

To file a warranty claim, contact help@linknlights.com with the following: 

  • Order number and proof of purchase 

  • Description of the issue 

  • Clear photos or videos showing the defect 

We may request that the product be returned for inspection before approving the claim. 

7. What’s Not Covered 

This policy does not cover: 

  • Normal wear and tear 

  • Damage from misuse, improper installation, modification, or neglect 

  • Cosmetic damage (scratches, dents, discoloration) 

  • Damage caused by weather, water, or power surges 

  • Products purchased from unauthorized sellers 

  • Products that have been repaired or altered by third parties 

8. Warranty Limitations 

  • The limited warranty applies only to products purchased directly from www.linknlights.com within the United States. 

  • The warranty is void if the product is used outside its intended purpose or modified in any way. 

  • Replacement items inherit the warranty period of the original item; the warranty does not restart after replacement. 

9. Order Cancellations 

Orders can only be canceled before they have been shipped. Once processing or shipment begins, the order cannot be canceled and must follow the standard return process. 

10. Contact Us 

If you have questions about returns, refunds, or warranty coverage, please contact: 

Link’n Lights, LLC 
1308 Common St., Suite 205 
New Braunfels, TX 78130

Email: help@linknlights.com 
Website: www.linknlights.com